Role Overview: As a Health Insurance Customer Service Specialist, you will play a crucial role in providing exceptional customer service to policyholders and potential clients within the health insurance sector. Responsibilities: Respond promptly and professionally to inquiries via phone, email, or chat. Assist clients with understanding their insurance policies, coverage options, and claims processes. Process insurance policy applications, renewals, and changes accurately and efficiently. Investigate and resolve customer issues, complaints, and billing inquiries with empathy and patience. Collaborate with other departments, such as claims and underwriting, to ensu